NAPPILY ROOTED

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Terms and Conditions

Nappily Rooted – Terms & Conditions

Effective Date: May 20, 2025

Welcome to Nappily Rooted. By accessing or using our website (www.nappilyrooted.com), purchasing our products, or interacting with our content, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. Product Use & Results Disclaimer

All products sold on this website are intended for external use only. While our hair mask is designed to support scalp and strand health for Type 4 textures, results may vary depending on individual hair type, routine, health, and environment.

Nappily Rooted does not guarantee hair growth or specific performance outcomes. Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

2. Allergy Disclaimer

Our formulas include natural, nut-based, and botanical ingredients. Individuals with nut allergies or plant sensitivities should consult a physician and perform a patch test before use. Nappily Rooted is not liable for allergic reactions or adverse outcomes related to product use. Please review our full ingredient list before purchasing.

3. Order Processing & Shipping

We process orders within 3–5 business days unless otherwise stated during checkout. Shipping timeframes may vary depending on your location and shipping method. We are not responsible for carrier delays or incorrect shipping addresses provided at checkout.

4. Returns & Refunds

Due to the hygienic nature of our products, we do not accept returns or exchanges once items have been opened or used.

If your product arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and a photo of the issue. We will gladly offer a replacement or store credit where applicable.

5. Intellectual Property

All content on www.nappilyrooted.com—including product descriptions, images, logos, packaging, and rituals—is the intellectual property of Nappily Rooted LLC. No content may be reused, copied, or distributed without written permission.

6. Use of Website

By using this website, you agree not to misuse its content or functionality. Any unauthorized attempts to disrupt, copy, or alter the site may result in legal action.

7. Privacy Policy

Your privacy is important to us. By using this website, you agree to our data collection practices outlined in our Privacy Policy. We do not sell or rent your information to third parties.

8. Changes to These Terms

Nappily Rooted reserves the right to update or modify these Terms & Conditions at any time. All updates will be posted on this page. Continued use of the website after changes constitutes your acceptance of the revised terms.

9. Contact Us

For questions about your order, product inquiries, or policy clarification, please reach out to us at:
📧 support@nappilyrooted.com

Return and Refund Policy

💸 Nappily Rooted – Refund & Return Policy

Effective Date: May 20, 2025

At Nappily Rooted, your satisfaction and trust matter deeply to us. Each product is crafted with care, rooted in tradition, and made to honor your crown. That said, we understand that concerns may arise—and we’re here to help within clear, fair guidelines.

🚫 All Sales Are Final

Due to the personal and hygienic nature of our products, we do not accept returns, exchanges, or refunds once an item has been opened, used, or unsealed after delivery.

This policy ensures the safety, freshness, and integrity of every order we ship.

✅ Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Send an email to support@nappilyrooted.com with:

Your order number
A clear photo of the product and packaging
A brief description of the issue

If approved, we will issue:

A replacement item
Or store credit equal to the product’s value (your choice)

We may not be able to accommodate claims made after 7 days.

❗ Shipping Errors or Lost Packages

Once your order has been shipped and scanned by the carrier, it is the responsibility of the postal service. We are not responsible for:

Lost or stolen packages marked as “Delivered”
Delays due to weather, holidays, or customs

Please ensure your shipping address is accurate before finalizing your order.

📬 Need Help?

We’re here to support you. Reach out with any concerns or questions at: support@nappilyrooted.com

Your hair is sacred. Your trust is too.
Thank you for being part of the Nappily Rooted family.